Reviews for North Bay Computer Services Inc. in North Bay, Ontario, Canada

North Bay Computer Services Inc.

3 Reviews

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8 years ago

Lisa Tremblay , a member from , wrote:

Rated:

Worst customer service experience ever!We brought my iPhone 6 in to NBCS to replace my cracked screen. We asked their unpleasant front desk lady if their screens are made by Apple and she bluntly said NO! We then asked who makes their aftermarket screens and she impolitely said "I can't disclose that information or else I will get fired". Which was a very unusual, sketchy, and extremely unprofessional reply raising a huge red flag. Regardless we decided to entrusted NBCS with my phone because the owner was an old acquaintance of my boyfriend. When we came back to pick up my phone with the new screen the tech gave it back to us with a dead battery which again was really unprofessional. The tech said the new screen works fine and that it was a straight forward replacement with no internal damage but that the Touch ID won't work anymore due to an Apple update identifying aftermarket screen replacements. Something which should of been explained to us before they replaced the screen and took our money because the tech said they do hundreds of iPhone screen replacements annually. We then struggled recharging my phone for hours afterwards and a support.apple.com/iPhone/restore message displayed disabling my phone completely no matter what we tried. Later that night we called Apple support and after 3 hours on the phone with their technical support department their engineers found multiple issues with my phone. By remotely running a full diagnostic summary scan through my laptop via wifi which they said was caused by NBCS cheap knock off aftermarket screen and lousy inexperienced improper replacement causing abnormal battery drain, disabled touch id ,and many other new problems. We told NBCS tech the next day what Apples engineers said and he got very nervous asking us "did you tell Apple we replaced your screen?" and when we said yes he frantically asked "why did you tell them that" and we said because they asked us which raised more suspicion as to why the tech was so worried, concerned, and upset. We brought my phone back to NBCS and dropped it off again with another rude, ignorant, and disrespectful front desk lady who was very defensive an demeaning when we tried to explain to her why we where back again. When we returned to pick up my phone again the tech unhappily handed it to us charged and turned on. We tried asking the tech some questions about the new issues with my phone but he just gave us attitude and replied with one worded snappy answers displaying his childish pouty inconvenienced body language. After we left we tried to reset my phone to it's original factory settings in order to try and sell it on Kijiji because I bought a new iPhone 7 but we couldn't reset my iPhone 6 due to a reset pass code that was never there before. We went back and told the NBCS tech and he said they will charge us to remove it which was not only shady but also pathetic considering everything NBCS put us through already. We refused and went to Core Computers and asked how to remove the reset pass code ourselves. We asked Core if it comes standard with iPhones and they said no somebody enabled it. Since I never put any pass codes on any of my phones I just assumed the tech at NBCS did it maliciously and revengefully as a money making tactic. The girl at Core told us they get a lot of very upset, frustrated, and angry customers from NBCS who have also been taken advantage of just like us. As she took a closer look and further inspected my phone she said that a rubber seal around the home button was also missing which she said should of been installed by NBCS with their new aftermarket screen. Core not only confirmed NBCS horrible reputation but also proved that their staff are incompetent in permanently damaging my phone. Not only did I learn a very valuable lesson from NBCS but I also learned to do my research and thoroughly read through honest customer reviews from real truthful encounters and carefully filter out fake 5 star posted reviews!

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14 years ago

Yvette Makitalo, Makitalo Construction LTD , a member from Astorville, On, wrote:

Rated:

Jann and your crew... I have been with your company since April 2011, wow great service. When I called Josh, he is willing to come over asap between calls. I suggest the next day and he is at my door at 7a.m. Yes I'm impressed. He knows his stuff! I have been served by you Jann at your last employment and there was always people wanting your advise. I knew then you knew your stuff in computers. Congrats to you and your staff! Looking forward to try my new pc tomorrow! Yes Josh said 7a.m. I'll have coffee ready!

Yvette Makitalo, Makitalo Construction LTD, Astorville

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14 years ago

.North Bay Computer Services Inc. , the Business Owner, wrote:

Rated:

Here is some Feedback we at NBCS received in the past. http://www.northbaycomputerservices.com/testimonials.html Thanks Yann Fleury / Owner

March 4, 2011

Hello Yann and crew I just wanted to take this time to thank you for your professional service. Past, present and future! It’s obvious to me why your company is growing so fast. I must say it’s very hard to find a company today that delivers such exceptional & dependable customer service, vast product knowledge and quality products like North Bay Computer Services Inc. Recently you and your staff once again did an excellent job installing our new server, software and equipment set up for our Dealership. Great job! we can now offer a faster and more efficient service to our customers and vendors! looking forward to working with you again! Sincerely Darren Delorme....Delormes RV sales and service 180 lake Nosbonsing road Callander, Ont. 705 752 3554

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January 9, 2011

WOW...Christmas morning, I had a computer problem that needed to be repaired. I was going to drop it off for repairs during the week to one of the major retail stores in the city, but knowing that since it is the busy time of the year for them. I knew that it would be there for a while. Then I found this company while doing Google search. I emailed them Christmas morning (not expecting a response for a couple of days) and I got a surprise return phone call from them later on Christmas Day and made appt. for the next day. They came and solved the problem right in my home without leaving my house. VERY courteous and professional. HIGHLY recommend this company to solve big or even small computer problems.

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January 9, 2011

We are very pleased with (North Bay Computer Services) there prompt response and expertise. Whenever we encounter problem we can depend on them for their full support. They are very knowledgeable and are also willing to educate the end user on some of the quick fix. We at Flat Fee Realty Inc., Brokerage would highly recommend this very professional team of Technicians.

Lynn Flat Fee Realty Inc., Brokerage

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January 9, 2011

Turning on my main computer today I heard a nice POP sound. Looked around my office to see what happened - realized it was my main computer. Went over to my assistant’s computer to load it and get on the web to see if it was in trouble - and it was out as well? Double Whammy. I called North Bay Computer Services and they came right over and had me up and running in no time at all. They were able to save my out-dated systems and also gave me a quote on new computer systems. They took care of my need before I even asked. They were professional and courteous and saved me a lot of problems. I highly recommend them for your computer needs.

Jeff Serran http://www.downtownnorthbay.com

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January 9, 2011

Let me say again that I was really impressed with your services. I have always been weary of leaving my computer in the hands of strangers; to me it seems akin to handing over your house keys to someone you don't know! Josh was really flexible with his scheduling and was able to come over within hours of my call (sooner if my schedule had allowed it). He was very friendly and efficient. Your onsite service is great! Within 2 hours my computer was up and running again.

Thanks!

Ingrid

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January 9, 2011

Dear Yann,

I want to thank you for your prompt responses and your help with my old computer (getting it working well again!) and my new computer (getting me online and working faster with the new processor speed!) I appreciate that your computer quotes are extremely reasonable and your diagnostic, repair and set-up fees are as well! Your knowledge and professionalism is wonderful and refreshing. Your quick timelines mean minimal down-time for customers (me!!) and knowing that there is a real live person at the other end of the line when I have questions is priceless!!!!

Thank you for all of your help! You and your team keep up the great work!

There is great demand for high quality service like yours!

Maria Maille

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December 12, 2010

Thanks for a great new system guys – you’re the best! I can’t believe how quickly it was assembled, and how speedy the installation in my home was. It does everything I need it to do – the transformation from my old system to this new set-up was seamless! I highly recommend you to my friends and business associates.

Vic Fedeli http://wwww.fedeli.com

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December 10, 2010

Yann just to let you know, I appreciated the sevice you provided in reparing my computer, especially your quick response and in having your technician explane to me the problem and how he was solving it. Very professional and your phone number is worth while remembering. Many thanks.

Jim Brown

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December 7, 2010

I had the absolute pleasure yesterday receiving services from a staff member of your team, his name was Josh. This young man had the highest quality of all skills from start to finish, and when Josh had completed his task the Key pad had a higher feel & I would like to add that his presence stay with the work place like a higher good ! Thank you for your special help & touch to my clinic Yann . It will never be forgotten, bless be you & your team, stay in your forward gear's!!

Dave from Bigfoot on Cassells St.

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I wanted to wish you well in your new business venture. I'm sure you will be a great success. We have been very pleased with your help to date. In the Real Estate business , computers and internet are vital to our services. It's good to know that we can count on you for fast professional service to keep us up and running. Keep up the good work! Don Dubytz Broker of Record Royal Lepage North Bay Real Estate Services.

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I have been dealing with Yann for the past 8-9 years. We have entered into transactions ranging from hardware acquisitions to software services. Software services were usually required on an “urgent basis” since typically in today’s environment, when your computer is down you become inoperable.

Yann has at all times provided excellent service. He has never let us down, is punctual & reliable. I wouldn’t hesitate for a second to recommend Yann & North Bay Computer Services Inc. to anyone.

Marc Morin, CGA

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Just a note, Yann, to let you know how much I have appreciated your various computer services in the past. My new system of course had me completely at a loss, but your people have been absolutely wonderful in helping to install and then helping me to understand. I know I have much more to learn and will be relying on your services in the future. I particularly am impressed with your ability to have someone here to help me out on very little notice. In panic situations, you have come through mightily. Again, many thanks for your assistance - and please let your technicians know that I am grateful for their patience and skills.

...Gayle

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I have been a client of Yann's for over ten years. He always fixes my computers with the most professionalism and efficiency. I usually panick and he comes in and within a few minutes he knows the problem and works on getting it fixed. I will continue using North Bay Computer Services Inc. to take care of all my computer needs.

Ellen Hurtubise, Director L.N. Figures

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C’est en janvier 2008 que notre corporation a eu recours aux services techniques à Yann pour la toute première fois. Ses connaissances en informatique sont vastes et sa passion pour le sujet est évidente. En conséquence, il a vite gagné notre confiance. Yann répond immédiatement à nos demandes d’aide et, en peu de temps, le problème est corrigé. Les services de North Bay Computer Services Inc. vous sont recommandés sans hésitation.

Diane S. Hampel, directrice générale Habitations suprêmes North Bay inc.

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Thank you for fixing my computer in record time yesterday. It's working like a charm now. I'm glad that you're bilingual, since my computer is set up using both official languages! I especially appreciated the fact that I did not have to pay for 3 hours of your time. It was a pleasure dealing with you, Yann. You replied to my email the same day. You're a professional tech expert in every way, knowledgeable, honest and efficient. All the best in business! Dianne L

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